Welcome

Welcome to the tenth edition of the RLN London Newsletter – we hope you enjoy it. Why not share this message with colleagues and friends or suggest they sign up?

Jane Collis, Director - Regional Language Network London.

Welcoming the World

Do you deal with overseas customers? Want the right foreign language phrases at your fingertips? Welcoming the World helps you provide outstanding customer service to clients who come from other cultures and speak other languages.  The latest resources from this programme make it easy for you to create a great impression:

• Listen to and practise over 70 customer service audio phrases in eleven languages
• Read our step-by-step guide and customer service profiles for eleven countries
• Buy our pocket-sized phrasebook
• Order our free poster to encourage your team or students to 'welcome the world'

Find out more on the Welcoming the World minisite.

Tell us about our Service Finder

RLN London's Service Finder helps you to find language and cultural services – free of charge, online, and all in one directory. Does it work well for you? We're offering £35 of Amazon vouchers in return for your feedback – our Service Finder survey takes just 10 minutes to complete. 

In the news

New plan for tourism in London
The London Development Agency launched a new London Tourism Action Plan last month: a key aim is to harness the language skills of London's multicultural population to improve our welcome for visitors from all over the world.

International film festivals return to London
Between September and November, you can enjoy films from some of Europe's finest directors as the London Spanish Film Festival and London Greek Film Festival arrive once again in the Capital. 

European Day of Languages
26 September is the European Day of Languages - what will you do to mark the occasion? With over 300 languages spoken in our city, there is no better place to celebrate the languages and cultures of Londoners. Why not learn a few words in a new language, or organise a quiz, event or meal?

Upcoming events

Business and culture in India 17 September, London Bridge Hotel
India's economy is one of the fastest expanding in the world. This UK Trade & Investment one-day 'Business and Culture in India' workshop can help you discover how to navigate around potential communication issues when doing business there.

Russia Today 28 September, London Chamber of Commerce
With numerous commercial centres from St Petersburg to Vladivostok, Russia remains a key potential market for London businesses. The Russia Today business briefing, sponsored by UK Trade & Investment and Russia House, will help you find out more about long term market opportunities in Russia. Try also RLN London's Welcoming the World Russia country profile.

Languages Meet Sport conference 16-17 October, Trieste
'Languages meet Sport' is the first European Conference on Languages and Intercultural Dialogue through Sport. RLN London will be there to present on multilingual communications and the 2012 Games; Business Language Champion Arsenal Football Club will talk about their successful Double Club.

The Language Show 30 October – 1 November, Olympia, London
The Language Show is the UK's biggest event for language learners, teachers, linguists and anyone with a love of languages. Entry is free of charge, and a dedicated Language Careers Fair for jobseekers is also open throughout the show.

Translating and the computer conference 19-20 November, Congress Centre, London
This conference organised by Aslib and supported by organisations including the Institute of Translation and Interpreting offers new insights into the use of information technology for translation.

About RLN London

Read about what Regional Language Network London does in thirteen different languages.