6 October 2009

Welcome the world - free customer service training

Regional Language Network London is offering free* training in November to customer service staff working with international visitors. Welcoming the World is an exciting, new initiative which offers training to frontline staff in London hospitality, tourism, retail, leisure and transport businesses. The programme, backed up by a wealth of free online resources, is helping businesses to give outstanding customer service to overseas tourists and clients - increasing sales, customer satisfaction and repeat business.

Employees and volunteers from over 50 London businesses and organisations – including Marks and Spencer, Park Inn at Heathrow, Transport for London, Tate Britain, Southwark Cathedral and National Express – have benefited from the lively one-day training programme, which shows delegates how to communicate with customers from all over the world and introduces them to the culture and language of London’s key tourist markets.

Building confidence and success with overseas customers “Creating the right first impression can make or break a sale,” said Claire Robinson of Tie Rack. “We’ve seen a big difference in our team’s confidence and success with overseas customers since they took part in the Welcoming the World programme. It’s an interesting, well-designed course that our staff have enjoyed, and the accompanying materials are excellent. We’d strongly recommend it to any business dealing with international visitors.”

Course places are currently available in Kensington on 24 November (Japan and Spain) and at London City Airport on 30 November (Spain and Germany). Book your place and explore Welcoming the World resources online at www.rln-london.com/welcoming.

The Welcoming the World initiative is co-ordinated by RLN London and supported by the London Development Agency.

Jane Collis

Director
Regional Language Network London

* Training is available free of charge to eligible London residents.