Launch of ‘Welcoming the World’ - an initiative to help Londoners give great customer service to international visitors
 London is already attracting millions of visitors every year and with the 2012 Olympic Games and Paralympic Games on the horizon, many more will come to our city. Regional Language Network London’s initiative ‘Welcoming the World’, which is funded by the London Development Agency, is helping people and businesses from across London to understand the expectations of these international visitors from a customer service point of view, and to find out a little about different countries and languages. A range of events, country profiles and a guide to dealing with visitors will help London businesses and Londoners go that extra mile.
Events
Our first one-day workshops are taking place on 7 May (Stratford) and 22 May (City Lit, Holborn) with further dates soon to be announced. Participation is free of charge for London residents. Find out more.
Guide to giving great customer service
Our downloadable guide gives tips and advice on dealing with people from different cultures – helping you to understand your own cultural view as well as other people’s. Find out more.
Country profiles
We’ve created profiles which give cultural advice on 11 different countries and territories – including China, France, Germany, India, Italy, Japan, the Middle East, Poland, Russia, Spain and the USA. Find out more.
To learn more about this initiative and the work of Regional Language Network London, visit www.rln-london.com/welcoming.
Jane Collis, Director – Regional Language Network London |
