 Resources
Country profiles
 Think about where your customers most often come from - and learn more about the country, culture and customer service expectations.
The full range of 12 printable factsheets is available from the Talking to the World website.
Here is one example:
Audio phrases
Our audio phrases with over 70 ‘click and play’ customer service phrases in 11 different foreign languages and a printable pronunciation guide can really help you to break the ice.
The full range of audio phrases in 12 languages is available from the Talking to the World website.
Here is one example:
Multilingual phrasebook
 We have produced a customer service phrasebook in 12 languages which is now available from is available from Talking to the World
Useful links
BBC Languages - guides to language learning
BBC Languages - quick fix phrases
Foreign and Commonwealth Office - for profiles on every country in the world
Guardian World Factfiles - 195 country profiles
Talking to the World
Visit London - London's official tourism organisation
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