Employers

Speaking your customer's language

94% of the world's population do not speak English as their first language. (David Crystal, Bangor University)

Customers addressed in their mother tongue are three times more likely to buy. (Forrester Research)

How would you like to improve your international communications? Have you thought about the business you could be doing with the millions of overseas tourists that visit London every year - more than ever in the run-up to the 2012 Games? Maybe you're trading internationally and need to consider the language and culture of customers and suppliers you deal with on a regular basis. Or does the multicultural make-up of your workforce, as is so common in the capital, present communications challenges - which could readily become opportunities? Perhaps it's the local communities in our multilingual city that you deal with who are speaking different languages - and it's your job to respond to them. Or have you thought about the business you could be doing with the millions of overseas tourists that visit London every year?

RLN London can advise you on how to improve your communications in all of the above scenarios and more. We provide the low-down on all of the key language services – for training, translation, interpreting, cultural briefings and more - and show you how to access local support and really profit from improving your communications. Our Service Finder makes it easy for you to find any of these services in London too.

Business Language Champions

RLN London is recruiting businesses to inspire young people to take up language learning.  Law firms, hotels, banks and football clubs have all taken up the gauntlet.  By giving something back to the community you will stand to benefit in terms of publicity, staff development and even direct recruitment.

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Case studies

Best practice case studies show how businesses like yours have seen the difference that language skills and cultural awareness can make.

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