Managing a multicultural workforce - tools and advice
Effective communication with employees whose first language isn't
English can present challenges for safety procedures, interaction with
colleagues, training, briefings and teamwork. The tools and advice
linked below provide assistance in tackling these challenges - click
on the headings for more. Although some resources may have been designed
for particular industries, they may be useful in other contexts.
Translated safety leaflets
The Health and Safety Executive ( HSE ) and TUC have published a safety leaflet (and many other publications) translated into different languages.
Health and Safety Executive’s interpreting service
The HSE 's Language Services Unit covers over 100 different languages. To use the service, non-native English speakers should contact the Infoline on 0845 345 0055, and tell the operator which language they wish to speak.
Visit our introductory page for more on language and cultural services including translation and interpreting.
Association of Colleges (AOC) London Region
The AOC London Region website provides a listing of English for Speakers of Other Languages (ESOL) courses across London.
Tools by NIACE to improve readability
The Readability project by NIACE has produced a leaflet on creating clear written materials for different audiences. It has also created a simple calculator which can instantly check the readability of your text.
Diversity Works for London
Diversity Works for London (DWfL) helps businesses to harness the benefits of a diverse workforce and supplier base.
Multicultural Matters
For information on different calendars, festivals and much more, visit Multicultural Matters.
Multikulti
The Multikulti website aims to support citizenship through the delivery of culturally appropriate and accurately translated information in the following areas of welfare law - debt, employment, health, housing, immigration and welfare benefits.
The Migrant Gateway
The Migrant Gateway website is for migrant workers and employers, trade unions and other agencies who work with them: it collects the legal information about rights as an employee or a worker, rights to housing, immigration status, healthcare, and more.
Simple guide to clear communication
As part of a research project with RLN London, CITB-ConstructionSkills has produced a leaflet with basic hints for improving spoken and written communication with employees whose first language isn't English.
Tools by NIACE to improve readability
The Readability project by NIACE has produced a leaflet on creating clear written materials for different audiences. It has also created a simple calculator which can instantly check the readability of your text.
Working in the UK
The Directgov
website has useful information about working in the
UK, including leaflet translated into languages
including Polish, Romanian and Bulgarian.
Refugee Council
The Refugee Council is the largest refugee organisation in the UK
providing advice and assistance to asylum
seekers and refugees in London and other parts of the UK. Its website provides information in a very wide range
of languages.
Know your rights
The TUC has produced a leaflet for people coming to work in the UK giving information about their legal rights to work in this country. The leaflet is available to download in a range of languages.
Advice in Polish
The TUC, together with Polish trade union Solidarnosc and the Citizens Advice Bureau, has set up a website with advice for Polish migrant workers in the UK.
Learndirect
Learndirect offers advice to migrants on finding work in the UK.
Multikulti
The Multikulti website aims to support citizenship through the delivery of culturally appropriate and accurately translated information in the following areas of welfare law - debt, employment, health, housing, immigration and welfare benefits.
The Migrant Gateway
The Migrant Gateway website is for migrant workers and employers, trade unions and other agencies who work with them: it collects the legal information about rights as an employee or a worker, rights to housing, immigration status, healthcare, and more.
Managing in a Global City
This report produced by RLN London identifies intercultural skills training needs for managers and supervisors in key Central London service sectors.
RLN London keeps a range of facts, figures and reports related to the UK’s multicultural workforce and migration.
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Health and safety
