Cultural training

If you do not speak the language of your customers or team members or are unfamiliar with their culture, will you be comfortable working with them - whether in their country or in the UK? Differences in the way people from different countries and cultures think and act can profoundly influence the way you interact with customers and colleagues.

We've listed resources which can help you develop intercultural skills - these help you communicate flexibly and sensitively with people from other cultures - as well as information about specific cultures and countries.

Business guides

guide on Intercultural SkillsOur guide on intercultural skills shows, step-by-step, how you and your team can deal with other cultures more effectively.
 

 

Cultural briefings

We have a range of briefings which can give you a quick introduction to a number of countries and cultures.

Service Finder

We can help you find the cultural training you need with our free-to-use Service Finder.

National Occupational Standards

When you are selecting a supplier, you might like to ask whether they use the National Occupational Standards for Intercultural Working in their programmes. These help you to benchmark intercultural skills in the work context, and can be used by businesses as well as providers to monitor and improve employees' ability.